In some cases, when you try to upgrade Gaia at R77.30, you can find yourself in this situation:
gw-8d875c> installer download
** ************************************************************************* **
** Connection error. Packages list might be incomplete **
** ************************************************************************* **
Show packages: no packages to display
I try to reboot the firewall to fix this problem, but it persists.
Agent: enabled
Build number: 1127 (agent build is up to date)
Network connection: could not connect to the Check Point Cloud. Check your connection settings (Default Gateway, DNS and Proxy ).
License: valid
Update from cloud: last updated on Fri Mar 3 11:20:51 2017
In the first analysis I've no problem, in fact I can go out correctly
gw-8d875c> ping www.google.it
PING www.google.it (216.58.198.35) 56(84) bytes of data.
64 bytes from mil04s04-in-f35.1e100.net (216.58.198.35): icmp_seq=1 ttl=54 time=146 ms
64 bytes from mil04s04-in-f35.1e100.net (216.58.198.35): icmp_seq=2 ttl=54 time=144 ms
64 bytes from mil04s04-in-f35.1e100.net (216.58.198.35): icmp_seq=3 ttl=54 time=146 ms
I check into the DeploymentAgent logs (in expert mode).
cd /opt/CPInstLog/
tail -f DeploymentAgent.log
[03/03/17 - 11:20:50]: Error: Could not create an FDT object
* getaddrinfo(3) failed for updates.checkpoint.com:443
* Couldn't resolve host 'updates.checkpoint.com'
* Closing connection 0
But it's no true!
[Expert@gw-8d875c:0]# host updates.checkpoint.com
updates.checkpoint.com is an alias for updates.g01.checkpoint.com.
updates.g01.checkpoint.com has address 209.87.209.87
Return in clish and I run an agent reboot
gw-8d875c> installer agent stop
gw-8d875c> installer agent start
Now works correctly, I'm able to view all packages
gw-8d875c> installer download
** ************************************************************************* **
** Hotfixes **
** ************************************************************************* **
Num Display name Status
1 Updated R77.20 Hotfix for sk102989 (Check Poin... Available for Download
2 R77.20 Hotfix for sk106478 (Check Point Respon... Available for Download
3 R77.20 Hotfix for sk105062 (Check Point respon... Available for Download
4 R77.20 Hotfix for sk104443 (CVE-2015-0235) Available for Download
5 R77.20 Hotfix for sk103839 (Update and online ... Available for Download
6 R77.20 Hotfix for sk103839 (Update and online ... Available for Download
7 R77.20 Hotfix for sk102989 (Check Point respon... Available for Download
8 R77.20 Hotfix for sk102673 (Check Point respon... Available for Download
9 R77.20 Hotfix for sk101708 (Anti-Virus and Thr... Available for Download
** ************************************************************************* **
** HFAs **
** ************************************************************************* **
Num Display name Status
10 R77.30 Gaia Software Updates Package for R77.2... Available for Download
11 R77.20 SmartConsole for Windows Available for Download
12 R77.20 Add-On Available for Download
13 Check Point CPinfo build 173 for R77, R77.10, ... Available for Download
** ************************************************************************* **
** Majors **
** ************************************************************************* **
Num Display name Status
14 R77 Fresh Install and Upgrade from R71.50 / R7... Available for Download
15 R76 Fresh Install Available for Download
16 R77.20 Fresh Install and Upgrade from R75.4X /... Available for Download
17 R75.46 Fresh Install Available for Download
18 R75.40VS Fresh Install Available for Download
19 R77.10 Fresh Install and Upgrade from R76 Available for Download
start/stop !!!
ReplyDeleteThanks a lot.. it really fixed my issue!